Forms and methodology for filing within a chart is consistent and secure within the chart;
Electronic record-keeping format must be printable;
Medical records shall be maintained for a minimum of ten (10) years from the date when the last professional service was provided;
Upon request by a member changing primary care providers, the medical records or copies of the medical records must be forwarded to the new primary care provider within ten (10) business days from receipt of the request or prior to the next scheduled appointment to the new primary care physician to ensure continuity of care; and
Required documentation in the chart includes all services provided directly by the practitioner and, if applicable, all ancillary services and diagnostic tests ordered by the practitioner, and all diagnostic and therapeutic services for which the member was referred by the practitioner (e.g., home health nursing reports, specialty physician reports, and physical therapy reports).