Nurse on Call is a telephonic 24-hour nurse triage system and general health information resource available to most members, depending on plan type. The program is staffed by specially trained registered nurses.
Nurses have established algorithms to 'rate' the severity of the symptoms described by the caller and, based on the responses provided by the patient or the responsible party, recommend that the member do one of the following:
Self-care with direction (may include a follow-up phone call within 24 hours by the advising nurse); or
Physician consultation/office visit; or
Seek urgent or emergent care; or
Seek emergency care immediately - Call 911.
Nurse on Call addresses diseases/symptoms that can be safely evaluated over the phone. It is available as an added benefit to guide members in their medical decision-making.
The telephone number for Nurse on Call is located on the back of the member’s ID card.
NOTE: Depending on benefit products, not all members will have Nurse on Call.