MHP is committed to providing timely, efficient, and professional services for participating physicians, other providers of care, and our members.
The manual can be accessed via provider.mercyhealthplans.com. Print copies may be requested at any time, however, the online provider manual is considered the most up-to-date version.
Ongoing communication with participating physicians and other healthcare providers is essential. As policies are developed or refined, or as changes occur that affect MHP physicians and members, newsletters, announcements, email broadcasts and manual updates are communicated to participating offices via USPS, the Internet, fax, or delivery by provider relations field representatives. These informational updates are considered policy addenda and, hence, permanent additions to this manual.
A dedicated provider relations field representative assists each office with educational support regarding MHP policies and procedures, payment resolution, and other issues involving the provider’s relationship with MHP.
Via our secure access website, Provider Connection, MHP offers participating providers access to benefit information, member eligibility, claim status, and other tools to expedite and enhance administrative processes.