PCPs may close their practices to new MHP members if physicians are currently not accepting any new patients, regardless of insurance, or new members from other managed care health plans similar in nature to MHP.
Once office enrollment has been frozen, any exception to this status must be communicated in writing and mailed or faxed to:
Mercy Health Plans Provider Information Management
14528 S. Outer Forty Road, Suite 300
St. Louis, MO 63017-5743
FAX 314-214-8107
Physicians associated with MHP through a network must also notify their network of this decision.
Please allow 30 days from the receipt of the letter for the request to be processed by Provider Relations. The closure shall occur on the first day of the month once the 30 day notification period has elapsed. The panel closure is noted as such in MHP’s database and included on the online edition of the provider directory.
Providers may subsequently reopen their office enrollment to all new members by notifying MHP in writing.